Frequently Asked Question
Delivery
How long does delivery take?
You’ll receive your order within 3-5 working days.
How much does delivery cost?
We offer free standard delivery across the UAE on all eligible orders.
Can I change or cancel my order once I’ve placed it?
Yes, you can modify or cancel your order after it’s been placed. However, please contact us as soon as possible, as we process orders quickly. Once an order has been shipped, we may not be able to make changes or cancellations.
I entered in the wrong delivery address, what do I do?
If you’ve entered the wrong delivery address, please contact us as soon as possible. We can update your delivery details if the order hasn’t been shipped yet.
Returns
How can I return an item
If you’re not fully satisfied with your purchase or have received a faulty item, don’t worry! Returning your product is easy and completely free of charge. Please visit our Returns page for full details on how to initiate your return.
What is your return policy?
We offer a hassle-free return process for up to 14 days after the delivery date. To ensure a smooth return, items must be in unused condition and returned with all original packaging, including the dust bag.
Are there any fees for returns?
No, returning your items is entirely free! Just follow the simple return steps provided on our Returns page.
Warranty
Do your suitcases have a warranty?
Yes, our suitcases come with a 2-year limited warranty, effective from the date of purchase.
What does Tom Cruiser warranty cover?
The warranty covers any manufacturing defects in essential components such as the handle, wheels, trolley system, and zipper.