Return policy
At Tom Cruiser, we want you to feel confident and satisfied with your purchase. If for any reason your purchase isn’t quite right, our returns process is easy and hassle-free. You can return unused items within the specified return period, as long as they are in their original condition and packaging. Once we receive and inspect the returned product, we’ll promptly process your refund to the original payment method.
Return Eligibility
How do I qualify for a return?
To qualify for a return, your item must be unused, in its original condition, and returned with all packaging intact. You will also need to provide a valid proof of purchase, such as a receipt or order confirmation.
Can I return my item directly to the manufacturer?
No, all returns must go through our customer support team. Please do not send any items directly to the manufacturer.
How many days do I have to return my order?
You can return your online order free of charge within 14 days of receiving your order.
One of my items is damages, What Should I do?
Please check the items as soon as you receive them. If there are discrepancies or they are damaged, please contact customer service.